Frequently Asked Questions
Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us through the contact form above or through DM on Instagram @ddsupplyco. We’re always here to help!
Last updated: May 2024
1. General questions
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 14 days of the purchase date unopened and unused. For further detail on our return/refund policy, please visit our Terms & Service and Refunds pages.
How do I track my order?
As soon as your order has shipped, you will receive a tracking number via email that also details the shipping carrier. For smaller orders, we most often use USPS Priority Mail, while for larger orders we often use UPS or Fedex Ground services.
Can I cancel or modify my order?
Daily Driven Supply Co. prides itself on quick order processing and shipping, but if you need to modify or cancel your order, please contact us by replying to your order confirmation email or through the contact page above. We'll do our best to accommodate your request!
Do you have a physical store?
Yes we do! Our store address is below:
4416 Aldebaran Ave
Las Vegas, NV 89103
Our current store hours are Monday-Friday 9:00AM-6:00PM (Closed 1:00PM-2:00PM for lunch), and Saturday 10:00AM-2:00PM. We often open the shop for pop-up hours on Sunday - check our Instagram story @ddsupplyco to see if we are open on any particular Sunday!
Do you offer detailing services?
While the founders of our company previously professionally detailed, Daily Driven Supply Co is solely focused on providing the highest quality detailing products on the market to our customers. So to answer, no, we do not currently offer detailing services. However, all products in our store are personally tested by the founders of Daily Driven Supply Co that possess a combined 12+ years of professional detailing experience.
If you are looking for advice on any of the products we carry in store, please do not hesitate to reach out to us via DM on Instagram @ddsupplyco, the contact form on our website, or our email at ddsupplyconv@gmail.com! We are happy to provide any advice, product tips, or describe best uses for all the products in our store!
2. product questions
What brands do you carry?
We carry the top brands in the detail industry! As mentioned above, all products that we have in store have all been tested and proven by our founders. See a full list of brands by navigating to the "All Products" section, and filter by brand!
Where can we find product details?
All details and materials within the products can be found in the "Product Description" dropdown on each product page. The product descriptions will include specifications of each product and an input from us with tips, favorite uses, or general comments about the product!
Also, check out our blogs for further information and our personal experiences with each product! We usually post 2-3 blogs a week highlighting all sorts of products we carry in store!
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express, etc.), PayPal, Apple Pay, Google Pay, Shop Pay, and more! See all options at checkout.
Do you offer installment payment options?
Yes, we offer installment payment options on all pruchases with services such as Afterpay, Shop Pay, and others. Please select the applicable option at checkout or contact us for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
In general, we begin processing your order within 1 business day of it being placed online. As long as the products/order size permit, we do our best to ship every single order via USPS Priority Mail to get your detail products to you safely and quickly. However, for bigger orders or larger items, we ship via UPS or Fedex ground services. All products ship out of our warehouse location in Las Vegas, NV.
How much does shipping cost?
Shipping cost will depend on the size, weight, and total cost of your order. All orders over $250 qualify for free shipping! Load up on quality detail products in bulk while you can from Daily Driven Supply Co!
Do you offer free shipping?
Yes, as stated above we do offer free shipping on all order over $250 total order value. Be sure to pick up your detail products in bulk!
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes! Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing ddsupplyconv@gmail.com or by sending a DM to us on Instagram at @ddsupplyco. We are also available by Call or Text at (725)-305-1031.
What are your business hours?
Our current store hours are Monday-Friday 9:00AM-6:00PM (Closed 1:00PM-2:00PM for lunch), and Saturday 10:00AM-2:00PM. We often open the shop for pop-up hours on Sunday - check our Instagram story @ddsupplyco to see if we are open on any particular Sunday!
How can I provide feedback?
We welcome and value your feedback! You can leave us a review on our Google Business page (link below) or give us feedback through our contact page on our website, or email us at ddsupplyconv@gmail.com.
Leave a Google Review!: https://g.page/r/Ca1Dnw1DSE63EB0/review
Do you have a physical address?
Yes, we do have a physical address. Our headquarters is located at 4416 Aldebaran Ave Las Vegas, NV 89103. Our store hours are detailed above!